Services >> Support

At Saracen we provide two support packages which are available to all our clients both for our software as well as any solutions we implement.

Gold package:

• Immediate phone assistance
• On-site consultant next working day
• Full problem description
• Fully documented resolution
• Fully documented migration path for the solution

Silver package:

• Immediate phone assistance
• Remote assistance initially with on-site consultant if deemed necessary
• Full problem description
• Fully documented resolution
• Fully documented migration path for the solution

Contact us to find out how we can help you protect your investment in EAI